Explain the star rating system of hotels in Australia.
Describe the concept of yield management as applied to the accommodation industry.
Define the roles of occupations and recruitment processes within the accommodation industry.
This report will highlight the purpose and activities of the front of house staff in a large 4 star rated hotel. There are 500 double rooms available and the building is set in the middle of Melbourne’s CBD district. There are two restaurants, a swimming pool and a small garden.
The room amenities and facilities are typical of a 4 star rated hotel. This report can be divided into three parts.
1. Front office/reception staff duties and tasks.
2. Housekeeping and public areas.
3. Property Maintenance issues.
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