Johnsons is a major player in the UK dry cleaning industry

Case Study
Johnsons is a major player in the UK dry cleaning industry. Management has decided to move operations to a new site. The new site will allow Johnsons to expand its operational base by 50% and bid for new public sector contracts. 
Currently at its site, Johnsons has a capacity to deal with 20,000 kg of laundry. However, management prefers to work at 80% of its capacity. At a recent board meeting, the HR manager has been asked to explain the reason for poor workforce planning and lack of discipline which has reduced the working capacity to 60 %. Using information from the above case study:
QUESTION 1 
(a) Explain and Calculate the following: 
i. Designed Capacity
ii. Effective Capacity
iii. Actual Output
iv. Utilisation
v. Efficiency
(b) You have just been employed as a project manager to work with the HR manager. Your first task is to provide options to manage: 
(i) Actual Output, 
(ii) Utilisation and 
(iii) Efficiency of the resources available
QUESTION 2 (ABOUT 1,500 WORDS) LO3, LO2, LO4
Devise and implement a brief project management plan to include the following:
• Scope Management
• Quality Management
• Risk Management
• Communication Strategy
• End Stage Report & Lessons Report
Referencing, Structure & Presentation
Assessment Criteria & feedback Sheet
Question 1
(a) 
1 mark for each correct calculation 
1 mark for each correct explanation 
(b) Description of options available and the impact of each option selected 
Weak Description 
Average description 
Excellent Description 
Weak or no justification of option suitability 
Average or plausible justification of option suitability 
Excellent justification of option suitability 
Question 2
For each plan
Weak (lacks details, little or no knowledge) 
Average Plan (basic knowledge & understanding with limited application: 
Excellent Plan (very good knowledge, understanding and application)